AVA, AI Orchestrator

The next generation of our in-app AI Assistant, AVA (AI Value Assistant), serves as the cornerstone for our agent-to-agent workflows, offering enhanced knowledge base and how-to support through the following improvements:

• Context-Aware Support – Recognizes the firm’s subscription tier and the specific features available within that tier.

• Product Awareness – Identifies any add-on solutions, such as BigTime Resource Management (formerly Foresight) and/or BigTime Payments (formerly Wallet).

• Dynamic Knowledge Updates – Refreshes knowledge base content daily to incorporate new articles and updates to existing ones.

• Improved Response Quality – Delivers faster, streaming responses with improved formatting for readability.

• Seamless Support Escalation – Connects directly to Live Chat when a request requires human assistance or when AVA is uncertain about the answer.